If you are not completely satisfied with your purchase, we invite you to review our 14-day refund and return policy.

1. Your Order Cancellation Rights

You are entitled to cancel your order within 48 hours without providing any reason.

2. Conditions for Returns

To be eligible for a return, please ensure the following conditions are met:

• The goods were purchased within the last 14 days.
• The goods are in their original packaging.

The following items cannot be returned:

• Goods made to your specifications or clearly personalized.
• Goods that are perishable or have exceeded their expiration date.
• Goods that are unsealed and not suitable for return due to health or hygiene reasons.
• Goods that, after delivery, are inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

3. Refunds

Only regular-priced goods may be refunded. Unfortunately, sale items cannot be refunded. This exclusion may not apply if prohibited by applicable law.

4. Returning Goods

You are responsible for the cost and risk of returning the goods to us. Please send returns to the following address:

Email: info@eliteechoes.com

We cannot be held responsible for goods damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of return delivery.

5. Gifts

If the goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned product, a gift certificate will be mailed to you.

If the goods weren’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:

Email: info@eliteechoes.com